Den 18 april 2012 anklagas mobiloperatören TeliaSonera av Uppdrag granskning för att samarbeta med diktaturer i Centralasien. Ambitionen med denna uppsats har varit att göra en retorisk analys av det försvar som TeliaSonera framställt i anslutning till anklagelserna. Jag har tagit avstamp i den klassiska retorikens teorier kring statuslära, den retoriska situationen samt kring ethosbegreppet och kombinerat dessa med apologiateorier för att studera anklagelse och försvar. Med hermeneutikens tolkningsmetod som grund har en närläsning gjorts av; Uppdrag gransknings reportage, en inspelad tv-intervju med TeliaSoneras kommunikationsdirektör samt ett pressmeddelande på företagets hemsida. Resultatet visar hur Uppdrag granskning har anklagat, hur TeliaSonera har försvarat sig och en diskussion har först kring huruvida företaget uppfyller de etiska krav litteraturen ställer på en apologia.

Titel                                   ?Det beror ju på vad man vill lägga i ordet register? Petra StenkulaEn fallstudie av polisens externa kriskommunikation i samband med romregistret Syfte             Syftet är att lämna ett bidrag till den svenska forskningen om kriskommunikation men även att bidra till den svenska samhällsdebatten om polisen som en central rättsmyndighet och deras hantering av romregisterkrisen. Metod          Via en kvalitativ metod analysers nyheter publicerade på polisens webbplats och polisens presskonferenser utifrån de valda teoretiska ramarna inom ämnet kriskommunikation. Resultat        Polisens kriskommunikation framstår som väldigt strategilös, under hela krisen ägnar sig polisen åt                               informationsinsamling för att förstår krisen och få en överblick över situationen men under tiden glömmer                     de den strategiska delen. Polisen är väldigt restriktiv i sin kriskommunikation, på webbplatsen är nyhetspubliceringarna rörande romregistret väldigt korta och konkreta, vissa är rena informationsanvisningar. Polisen förde även en inkonsekvent kriskommunikation, när Rikspolisstyrelsen pratade om analysfil som inte var i fas med lagstiftningen så pratade Skånepolisen om beslut ifrån år 2009 om tillstånd att upprätta den särskilda analysfilen. I sin kriskommunikation använder polisen många olika försvarsstrategier ifrån Corporate apologia och Image Repair Theory.

A politician on the peak of his career suddenly sees himself in the middle of not one or two, but five different crisis, that demand a fitting response and a well planned crisis management strategy. While focusing on ethos and its development, the following paper analyses the communicative strategies used by Germany's ex-minister of defense, Karl-Theodor zu Guttenberg. Within his one and a half year tenure he had to handle continuing accusations against policy and character. Guttenberg, who in many eyes was seen as Germany's most popular politician and whose ethos, therefore, prior to the first crisis could be described as strong, is loosing his trustworthiness among the military and other politicians the longer each crisis continues.The purpose of this study is to identify the communicative pattern of Mr. Guttenberg, which in the end lead to his resignation, while his popularity continues to be strong.

This paper examines how the Swedish nationalistic political party Sverigedemokraterna communicates regarding the crisis they experienced when the Swedish newspaper Expressen published a few video clips of three, in that time, highly important party members that got in an argument after a late night of drinking. Two of the party members were at the time of the publication the members of the Swedish parliament and all of them had important senior positions in the party. In the argument one of the party members used abusive, offensive, sexist and racist language while all acted threatening and even armed themselves with iron bars from a nearby construction site.The aim of this paper is to examine how the party Sverigedemokraterna conducts their crisis communication, if they apologies and the fashion of the apology. A press conference with the party leader and the most active user of abusive language and also an interview with the second member of parliament who is involved in the argument are studied. The rhetorical arena is used to describe and pinpoint the most important stakeholders in the crisis.

In this essay I want to investigate how the poodle strategy affects a person?s credibility when he or she uses it. The poodle strategy is a strategy, which someone uses when he or she is scrutinized by the media. It?s primary purpose is to suppress further media coverage but it is also a strategy for defending oneself and hence rescuing one?s reputation either as a private person or as an official.The essay?s research questions are:How has the strategy been applied for defensive purposes and what are the results?To which extent can the Stasis theory and Benoit?s theory on Apologia be connected to the strategy?Does the strategy affect the user?s credibility?To answer these questions four cases from the political sphere in Sweden where persons have been said to have ?done a poodle? have been analyzed.

Corporate Citizenship, Corporate Social Responsibility, socialt ansvarstagande, hållbarhet.

In this essay I want to investigate how the poodle strategy affects a person?s credibility when he or she uses it. The poodle strategy is a strategy, which someone uses when he or she is scrutinized by the media. It?s primary purpose is to suppress further media coverage but it is also a strategy for defending oneself and hence rescuing one?s reputation either as a private person or as an official.The essay?s research questions are:How has the strategy been applied for defensive purposes and what are the results?To which extent can the Stasis theory and Benoit?s theory on Apologia be connected to the strategy?Does the strategy affect the user?s credibility?To answer these questions four cases from the political sphere in Sweden where persons have been said to have ?done a poodle? have been analyzed.

In order to investigate the perceived Corporate Social Responsibility (CSR) concept and to indentify what expectations the key stakeholders have on the Pharmaceutical Industry both secondary and primary data has been used. CSR can be perceived as a corporate reputation enhancing tool, however it can also put pressure on corporations to behave as good corporate citizen responsible for thier stakeholders. All stakeholders´ interests therefore have to be consider in order to immprove corporate reputation..

This paper examines how the Swedish nationalistic political party Sverigedemokraterna communicates regarding the crisis they experienced when the Swedish newspaper Expressen published a few video clips of three, in that time, highly important party members that got in an argument after a late night of drinking. Two of the party members were at the time of the publication the members of the Swedish parliament and all of them had important senior positions in the party. In the argument one of the party members used abusive, offensive, sexist and racist language while all acted threatening and even armed themselves with iron bars from a nearby construction site.The aim of this paper is to examine how the party Sverigedemokraterna conducts their crisis communication, if they apologies and the fashion of the apology. A press conference with the party leader and the most active user of abusive language and also an interview with the second member of parliament who is involved in the argument are studied. The rhetorical arena is used to describe and pinpoint the most important stakeholders in the crisis.

Background: Corporations are established and organized in order to create economic values for their owners and the main aim of every business enterprise is to be profitable and satisfy the financial expectations of their shareholders. However, corporate social responsibility focuses on the ethical aspects of corporate business in order to achieve the balance between the profitability and social responsibility. Nongovernmental organizations through their activities promote the respect for human rights and environmental care within the corporate world. Purpose and Scope: To make an in-depth study about the role of nongovernmental organizations regarding corporate social responsibility in order to increase the understanding of corporate social responsibility. Methodology: We used literature research for our thesis and we analysed the secondary data related to the corporate social responsibility.

Corporate spending on information technology is persistently increasing and a majority of companies are currently employing an intranet. Intranets have implications for internal communication but are also instruments for the dissemination of corporate culture. Existing research on intranets and corporate culture is limited to Swedish organizations within the industrial or IT-sector and to foreign companies. The purpose of this study is to understand how or if corporate culture can be embedded into an intranet. Specifically, this study addresses the research question: How is corporate culture communicated via an intranet in a Swedish service-sector company? We perform a qualitative case study and find that communication on intranets is still characterized by a traditional top down approach.

Den 24 oktober 2012 utför samhällsprogrammet Kalla Fakta en kritisk granskning av modeimperiet H&M, där man ifrågasätter H&M:s handlande angående levnadslönerna för textilarbetarna i deras produktionsländer. I denna uppsats är syftet att undersöka om H&M valt att försvara sig mot denna granskning i en korrespondens med Kalla Fakta. Det är ur ett retoriskt perspektiv intressant att studera hur ett värdsledande förtetag, som H&M, strategiskt väljer att svara på denna typ av situation för att försöka återuppta sin trovärdighet. I denna studie har jag med hjälp av retorikens statuslära och William L. Benoits apologia-teorier, kunnat konstatera att H&M använt sig av olika försvarstrategier som  förändras över tid i korrespondensen.  I denna studie har jag även kunnat konstatera att korrespondensen är en del av H&M:s återhämtningsarbetet i försök att förstärka deras ethos och till viss del reducera den bild som Kalla Fakta valt att målat upp av företaget..

Frågeställning: Hur profileras ett företags corporate branding identity i reklamkampanjer till utlandet och hur stort utrymme får nationstillhörigheten i denna kontext? Syfte: Syftet med denna uppsats är att undersöka hur, varför och i vilken utsträckning företag använder sig av corporate branding i sin marknadsföring till utlandet, samt värdet av och i vilken utsträckning nationstillhörigheten används i det avseendet. Genomförande: Uppsatsen utgår ifrån teori omfattande traditionell marknadsföring, varumärken och reklam, nationsvarumärken och nationers image vilket relateras till corporate branding och modellen the corporate branding toolkit. Med hjälp av en semiotisk näranalys, av en av respektive företags kampanjer, försöker författarna skönja hur företagens corporate branding identity och nationstillhörighet speglas i marknadsföringen. Summering: Även om det bör råda balans mellan komponenterna i ett företags corporate branding identity kan tyngdpunkten variera beroende på företag.

During the 1960s and 1970s an increased interest in Native Americans can be seen in Sweden, e.g. through the establishment of organizations such as the Indian Club of Sweden. The aim of this thesis is to study the portrayal of Native Americans and its role through Albin Widén, a Swedish author, ethnologist and member of the Indian Club, and his non-fictional works on the Swedish migration to America, Swedish-America and Swedish contacts with Native Americans. The study is divided into four parts. The first part looks at the portrayal of the Native Americans in Widén?s writings, in comparison with Euro-Americans? and Europeans? traditional stereotypic images of a good and a bad Indian.

This thesis intended to examine how small enterprises within the retail industry work with brand building of their corporate name. More specifically it intended to examine how they do to choose corporate name and corporate logotype, and how they work to create a desired corporate image. A case-study was performed with three case-companies from different industries. The method was deductive as the empirics were brought in with starting-point in the theoretical frame of reference. The study showed that there are differences in the way small enterprises within the retail industry work with the brand-building of their corporate name.